Job Description: We are actively expanding our teams and seeking individuals who thrive in a fast-paced environment, excel at multitasking, and are dedicated to providing exceptional customer service.
Our teams are staffed seven days a week, including weekends, to ensure we meet our time-sensitive deadlines. We foster a supportive team atmosphere and offer opportunities for professional growth.
Training for this opportunity would be conducted completely in office for approximately 60 - 90 days, based on the progress of the team. Once it is approved by management that the team is ready, following the in-office period, we would then have opportunity to move to a hybrid schedule which includes both remote and in-office days.
We look forward to connecting with you soon and would be excited to schedule an interview this week!
As a member of our team, you will be responsible for responding to incoming calls and emails, processing advertising orders, formatting, proofreading, and processing legal and obituary notices, providing product information, and resolving any customer inquiries or concerns. We are looking for someone who is patient, empathetic, and communicative. If you have a passion for customer service and enjoy working in a fast-paced environment, we look forward to reviewing your resume.
Manage large amounts of incoming calls and emails
Process customer accounts, proofread all work, reply to customers in a timely fashion, and produce a high level of work in a deadline-driven environment
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
Take the extra mile to engage and assist customers
Ability to speak, read, edit/write in English and French
Proven customer support experience or experience as a customer care/customer service representative
Track record of meeting and exceeding productivity and deadlines
Strong phone contact handling skills and active listening
Excellent communication and organizational skills
Ability to multitask, prioritize, and manage time effectively.
Job Type: Full-time
Salary: $15.50 - $16.00 per hour
Paid time off