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Join Our Team

Media Advertising Specialist

Job Description:


We are actively expanding our teams and seeking individuals who thrive in a fast-paced environment, excel at multitasking, and are dedicated to providing exceptional customer care for customers placing certain types of print and digital advertising.


As a full-service media sales and support company, we serve some of North America's largest media companies. We are also open seven days a week, which gives you an opportunity to take on shifts around your busy schedule. We foster a supportive team atmosphere and offer opportunities for professional growth.


Training for this opportunity is being conducted in our office for approximately 60-90 days. Following the onsite training, there could be an opportunity to move to a hybrid schedule that includes both remote and in-office days.


We look forward to connecting with you soon and would be excited to schedule an interview this week!


As a member of our team, you will be responsible for responding to incoming calls and emails, processing orders for certain types of print and digital advertising, including legal and obituary notices. Ideally, we are looking for someone who is patient, empathetic, and communicative to ensure all forms of advertising are accurate, complete, and processed in accordance with various deadlines.


Responsibilities include:

  • Handle incoming calls and emails

  • Assist with processing advertising and notices,

  • Proofread all work and reply to customers in a timely fashion

  • Identify and assess customers' needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Adhere to various guidelines and workflow processes

  • Provide a great customer experience by addressing all of the customer's needs in a courteous and friendly manner

  • Become a subject matter expert (SME) on all things print and digital

Desirable Skills:

  • Previous customer support experience or experience as a customer care/customer service representative

  • Ability to meet and exceed productivity requirements and deadlines

  • Excellent communication and organizational skills

  • Ability to multitask, prioritize, and manage time effectively


Job Type: Full-time

Salary: $14.75 - $15.50 per hour

Benefits:

  • 401(k)

  • Dental insurance

  • Flexible schedule

  • Health insurance

  • Paid time off

  • Hybrid schedule

Click here to upload your resume for consideration

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